Frequently Asked Questions

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The following items are considered "Final Sale" and cannot be exchanged or refunded:

• Custom Order Fulfillments
• Opened FACo. Beauty Products
• Used FACo.Kids Products
• Sale items ($xx.50)

100% Yes! Free Agent Co., LLC. takes pride in our quality; however, we know issues may arise. One of our main goals is to keep refunds and exchanges at a low threshold, but our mission is to please our customers. If you receive a package that is obviously damaged, defective, or incorrect please contact customer care at support@freeagentco.com to submit a request for full refund. Satisfied with the service and only want to exchange the product? A replacement item will be shipped to you upon receipt of valid request. (Photo of delivered item required to process claim.)

Custom Order requests will receive a full mockup to be accepted, altered, or cancelled by client prior to production. Once confirmed, order can be cancelled or altered at any time for a 20% of (or up to full deposit amount) for restock fee of spent supplies and/or labor.